I couldn’t have imagined the high level of attentive and thoughtful customer service that Lisa provides. An outlier in this era of deaf voicemail robots and tired disincentivized workers, Lisa is your real-estate “concierge” of sorts, like a 24-7 personal assistant from some fantasical Gilded Age. There aren’t many experts who also make great teachers and great conversationalists in the spirit of neighborly egalitarianism. I’ve been wondering how someone so kind and gentle can also fight so tenaciously to get the job done effectively and efficiently. It’s a mystery to me, but Lisa’s superpowers are all of the above (and more, I’m sure).
I’m a middle manager in a service industry, always juggling to balance quality concerns and deadlines with the needs and tastes of many untrained volunteers. As a realtor, Lisa achieves this sort of balance elegantly and diplomatically. She patiently guided me step by step through the paperwork. I’m skeptical by nature and have this strange habit of reading verbatim any form that I sign; Lisa was always ready to answer questions about the tiniest semantic and the AuthentiSign program that Lisa uses made everything super fast and convenient to sign while on the road. Whenever I got frustrated with a contractor who was either backlogged or unreachable, Lisa was always there with some cheerful words to keep my head in the game.
Lisa and her now-retired mom Pam (who was a fabulous realtor in her own right) worked as a tag-team to help me buy a country vacation house in 2012. I was originally househunting near the mountains, but decided to bring my search two hours west in order to have Lisa and Pam aboard, and I’m so glad that I did. They drove east from the Nashville area to meet me halfway which meant travelling a little outside their usual business radius, and helped me buy the property of my dreams.
When it came time to sell in 2021, Lisa visited my house to strategize and when she recommended that I put plants everywhere, my eyes widened and I turned to see if I missed an obscure joke. Yet Lisa’s eyebrows were furrowed in thought like she was sensing a million things about my house at once or hearing a symphony that I couldn’t hear. At the time I just thought, “Wow, Lisa really has a thing for plants.” I don’t know a rhododendron from an azalea. But I do know that, after picking up some plants for Lisa’s listing (which showed beautifully, by the way), things worked like magic. My house sold on the same day that it first listed and for a huge profit. Lisa has a meticulous eye for detail culled from her years of experience in the field. Whatever she advises to help the sale– be it cleaning, painting, plants, or 2-inch faux-wood blinds– take note because she knows what she’s doing! I trust her completely. Do yourself a favor and be Lisa’s client. It’ll be the easiest decision you ever made. – Terrance Purtell